Sample of All FAQs (Helpie FAQ)

  • Q: Do you offer overnight/weekend coverage?

    A: Yes, if staffing is available.

  • Q: For private pay, is there a minimum number of hours you require?

    A: We prefer to work a minimum two-hour shift. We do, however, work one-hour shifts. Call for our rates.

  • Q: What services do you perform?

    A: Nealen Personal Care, Inc. is a non-medical personal care agency. We assist with the Activities of Daily Living (ADLs), such as bathing, dressing, bathroom assist, laundry, errands, light housekeeping, dishes, and med reminders.

  • Q: Any more questions?

    A: Feel free to call us Mon-Fri 8 am – 4 pm (814) 322-3401

  • Q: I need in-home care for my loved one and I feel so overwhelmed. Where do I begin?

    A: We hear this statement often. It’s easy to become confused and overwhelmed when weighing your
    options for in-home care.

    We suggest starting with your county Area Agency on Aging (AAA) to see if you qualify for one of their programs: Options or the Family Caregiver Support. The AAA will conduct a free, in-home evaluation and will tell you if you are eligible for any of their programs. If you are eligible, they will give you a list of Home Care Agencies in your area that can perform these services, and Nealen Personal Care is on this list. They can also give you information on Meals on Wheels and Personal Emergency Response systems. The phone number for the Cambria County Area Agency on Aging is (814) 539-5595.

  • Q: How do I start my family member on a waiver program?

    A: If you or your loved one is 60 or older, you may qualify for the Aging Waiver program. Currently, Maximus, the Pennsylvania Independent Enrollment Broker, can assist you with this. Contact them at 1-877-550-4227.

    It may take a while to get these services into place, especially waiver services, so please be patient. If there is a waiting list for the services you want, ask them to add your name to the list.

  • Q: Does Nealen Personal Care offer private pay services?

    A: Yes, we also provide private pay services. Please contact our office for our current rates.

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